Customers are not getting emails when reservations are created/edited/deleted (v3)


1) Check your company email settings. To check your company settings do the following:

  1. Go to Company > System Setup
  2. Click the General link located at the left side of the page
  3. Click the System Emails link
  4. Verify that you are sending the proper emails

2) Check the customer's email preferences. To check a customer's email preferences do the following:

  1. Go to Company > Users
  2. Click on the users name located in the list
  3. Click the Options link located at the top left of their profile
  4. Verify that they are receiving the proper e-mail notifications

3) Make you select the customer's name from the drop down menu when making a reservation. If you type their name in the "or for" field they will NOT receive e-mail notifications when the reservation is created/edited/deleted.

4) Make sure the "send email notification?" checkbox is checked with modifying a reservation or no e-mails will be sent.

5) Make sure the emails are not ending up in the junk / spam folder.

6) If emails are still not being received, have the person add notify@flightschedulepro.com to their list of contacts in their email provider which should help it arrive.

7) If all the above have been tried and the user is still not receiving emails, please let us know and we will check our email servers and see if we can track down the issue.



Keywords: Customers not getting emails, not receiving emails, not getting email notifications

v3: v3 Help Articles (older version)

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  2. How do I edit a user's pilot information? (v3)
  3. How to I setup pilot currency items? (v3)
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  6. Dispatching Overview (v3)
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  8. How do I setup dispatch checks? (v3)
  9. Scheduling Overview (v3)
  10. Scheduling Rules Setup (v3)
  11. How do I setup reservation types? (v3)
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  13. Priority Reservation Hours (v3)
  14. How do I specify which hours are displayed on my schedule views? (v3)
  15. How do I create a custom view? (v3)
  16. How do I set the aircraft schedule order? (v3)
  17. Should I setup multiple locations? (v3)
  18. How can I add two customers to a reservation? (v3)
  19. How do I edit role scheduling preferences? (v3)
  20. How do I setup company wide scheduling preferences? (v3)
  21. How can we schedule by aircraft type? (v3)
  22. Standby Reservations Overview (v3)
  23. How do I edit a custom view? (v3)
  24. How do I create a custom view? (v3)
  25. How do I set the schedule to show the view of my choice? (v3)
  26. How do I make a reservation? (v3)
  27. How do I display other peoples names on the schedule views? (v3)
  28. How can I change the default reservation length from 2 hours to 1.5 hours? (v3)
  29. How do I print the schedule? (v3)
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  31. Why you should require Customer 1 or Member 1
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  33. How do I add and invite users? (v3)
  34. How do I approve new users? (v3)
  35. How do I view/edit a user's profile? (v3)
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  37. How do I assign mass users to a role or roles? (v3)
  38. How do I assign a user to more than one role? (v3)
  39. How do I assign users to roles? (v3)
  40. How do I override permissions for a user? (v3)
  41. How do I edit and review roles? (v3)
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  48. How do I redirect users to my website when they logout of Flight Schedule Pro? (v3)
  49. Cannot override my base work schedule using time-on/time-off entries (v3)
  50. Customers are not getting emails when reservations are created/edited/deleted (v3)
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  52. Instructor Overview (v3)
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